At Kanha Med, we are committed to delivering high-quality pharmaceutical products. Due to the sensitive nature of medicines and healthcare products, our refund and return policy is designed in compliance with safety and regulatory standards.
1. No Return on Sold Medicines
Medicines and healthcare products once sold cannot be returned or refunded due to safety, storage, and contamination concerns, except under specific conditions mentioned below.
2. Eligible Cases for Return/Refund
We only accept returns or provide refunds in the following situations:
- Damaged Product: If the product is received in a damaged or broken condition
- Wrong Product Delivered: If a different product than ordered is delivered
- Expired Product: If the product delivered is past its expiry date
- Missing Items: If any item from the order is missing
3. Reporting an Issue
Customers must report any issue within 48 hours of delivery by contacting us with:
- Order details / invoice number
- Clear photos of the product and packaging
- Description of the issue
4. Refund Process
- Once the issue is verified, we will initiate a refund or replacement within 5–7 business days
- Refunds will be processed via the original payment method or bank transfer
5. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after purchase
- Incorrect usage or storage of product
- Delay in reporting the issue beyond 48 hours
- Opened, used, or tampered products (unless defective)
6. Cancellation Policy
- Orders can be cancelled before dispatch only
- Once dispatched, orders cannot be cancelled
7. Contact Us
For any refund or return queries, please contact:
Kanha Med
📞 Phone: 8077734246
🌐 Website: www.kanhamed.com